Customer Care & Commercial Outreach Specialist
Full Time • Hybrid - CA
Benefits:
- 36-hour work week for better work/life balance
- Flexible hybrid schedule
- Growth opportunities into sales or account management roles
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About Us
Ideal Siding is one of the fastest-growing home improvement companies in North America, specializing in high-quality siding replacement and installation. We partner with homeowners, builders, and commercial stakeholders to deliver exceptional results.
About the Role
We’re looking for a proactive and relationship-driven professional who thrives in outbound communication and enjoys building connections with commercial partners.
Ideal Siding is one of the fastest-growing home improvement companies in North America, specializing in high-quality siding replacement and installation. We partner with homeowners, builders, and commercial stakeholders to deliver exceptional results.
About the Role
We’re looking for a proactive and relationship-driven professional who thrives in outbound communication and enjoys building connections with commercial partners.
This role goes beyond traditional customer support — you’ll play a key part in growing our commercial pipeline by reaching out to general contractors, property managers, and developers, while also supporting inbound customer interactions.
If you enjoy outbound outreach, pipeline building, and creating opportunities, this role is for you.
What You’ll Do
Outbound & Commercial Growth (Core Focus)
- Conduct high-volume outbound calls and emails to general contractors, property managers, and developers
- Identify active construction projects and upcoming bid opportunities
- Build and maintain relationships to position Ideal Siding as a preferred vendor
- Track outreach, leads, and opportunities in internal systems (CRM)
- Follow up consistently to move opportunities forward
- Coordinate meetings between commercial stakeholders and internal teams
Customer Support (Secondary)
- Serve as a first point of contact for inbound customer inquiries
- Provide clear, helpful, and professional communication
- Coordinate scheduling for project managers
- Maintain accurate records of interactions
What We’re Looking For
- Experience in outbound sales, SDR, lead generation, or B2B outreach
- Comfortable making cold calls and sending outreach emails daily
- Strong communication and relationship-building skills
- Organized and detail-oriented with CRM experience
- Self-motivated and target-driven mindset
- Ability to multitask in a fast-paced environment
Bonus:
- Experience working with contractors, construction, or home services
- Experience with US-based markets
Why You’ll Love Working With Us
- 36-hour work week for better work/life balance
- Flexible hybrid schedule
- Competitive hourly wage ($20–$22/hour)
- Health, dental, and vision benefits
- Growth opportunities into sales or account management roles
- Supportive and high-energy team environment
Who This Role Is Perfect For
- Someone with SDR / BDR / outbound sales experience
- Someone who enjoys building relationships, not just answering tickets
- Someone who wants to grow into a revenue-generating role
Flexible work from home options available.
Compensation: $20.00 - $22.00 per hour
Ideal Siding® is the fastest-growing siding company in North America. We have gathered experience from over a dozen successful siding companies and found a way to improve customer service, labour wages and the price that the homeowner is paying to get the siding replaced.
We’re more than a fast-growing franchise; we’re a collective of skilled professionals who share a dedication to excellence, collaboration, and a vision for what siding can mean to our clients and communities. We’re passionate about every project, from small repairs to high-end renovations, because we know that the work we do transforms homes and enhances lives.
We know that our success is built on the dedication and talent of each team member. That’s why we’re committed to creating a workplace where you’re valued, supported, and encouraged to bring your best every day.
Ideal Siding is committed to providing a workplace free from discrimination or harassment. We expect every member of our community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.
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